Since November 28, 2024, the mailing address has changed. Please send your mail to:Passage de la Poste 13, 7700 Mouscron, Belgium.
You can reach our team through different platforms:
Our support team uses the email address [email protected] to answer requests. If you get an email from an address that doesn’t end with @bysix.eu, @bysix.org, @bysixstore.com, @bysix.fr, @bysix.be, please don’t reply and forward us a copy of the email.
To access your support ticket history, please log in to your BYSIX customer account. The widget at the bottom right of your screen will load based on your credentials and you’ll be able to check your request history in the “Messages” section.
Please send your mail and samples to: BYSIX, Passage de la Poste 13, 7700 Mouscron, Belgique.