Some situations can lead to an order being canceled, either manually or automatically.
Manual cancellation by our team
Sometimes our team might cancel an order directly, especially in these cases:
Frequent repeats of withdrawals or cancellations from the same customer.
Suspected abuse of our cancellation policy.
These measures help protect the availability of our products and make sure everyone gets a fair experience.
Automatic cancellation if fraud is suspected
Our security system constantly analyzes transactions made on our site.
If something seems off with the payment method or some security checks aren’t met, the order can be canceled automatically without letting the customer know first.
This is to protect our business from fraud and avoid chargebacks related to payments contested by dishonest people.
If your order was canceled by mistake and you didn’t do anything fraudulent or abusive, you can contact our customer service so we can check your situation.