After-sales service (SAV)

If you ordered a hair system from stock and the color doesn’t work for you, you have 14 days (after delivery) to return your order so we can proceed with an exchange or a refund.

Are you having an issue with your stock or custom hair system? Our after-sales service is available to help you.

If, for example, you ordered a custom hair system and one of the options wasn’t respected during production, you can contact our customer service to get assistance.

If you request support for a specific issue, our after-sales service can review your request. For this, we systematically ask you to return your hair system so we can assess the hair. Without the return of your order, our service won’t be able to process your request. Note that a unique reference is present on each model to ensure tracking in case of an issue. This reference is only visible to our team.

Keep in mind that if you return your hair system, it’s essential that the hair is perfectly clean and washed. Otherwise, we systematically refuse the assessment for hygiene reasons.

Custom hair systems are not eligible for withdrawal because they are a personalized product. However, we can have your hair system assessed if you notice that your options were not respected. If your order was not respected, you will need to return your hair system so our technicians can correct the error. If you’re not happy with the result after the application that was done, unfortunately this can’t be covered by our services. Also keep in mind that the return of a hair system cannot be accepted if it has been cut.