Since July 31, 2025, you can use the self-service return portal. You can access this space from your customer account. On your order page, you can start a return.Returns that aren't requested first through this portal might be refused. Please follow our withdrawal policy.
Return portal
In your account, you can go to the order you'd like to withdraw. A “Return request” button is available at the top of your screen to let you access the return space.
Since November 28, 2024, the postal address has changed. Send your returns and mail to:Passage de la Poste 13, 7700 Mouscron, Belgique.
Specifics
The item must be returned within 14 days. This document must be included in the package.
The item has to be sent back in its original packaging, together with all its accessories, samples and free products, and must not have any damage (changing the texture, getting wet, coloring, or any other manipulation that stops us from restocking it). You’ve got to return the parcel at your own expense, so make sure you pick tracked and insured shipping to cover yourself if the parcel gets lost.
We don't accept returns for glues, solvents, hair care products, because of hygiene reasons.
Return shipping address: BYSIX, Passage de la Poste 13, 7700 Mouscron, Belgium.
Custom-made products and Smart HD (beyond the “Slightly wavy” texture) can’t be exchanged or refunded. When we get your parcel and check your returned item, our team will exchange it or offer a refund – whichever you prefer. If you get a refund, it’s going to go back to the payment method you used for your order. Any request to change the payment method will be refused for security reasons. Customers pay for their own returns.
