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Buying products online can be a simple and convenient process, but what happens when you need those products regularly? That’s where recurring purchases come in. In our shop, we offer a subscription option that lets you get your favorite products delivered on a regular schedule, from 1 to 6 months. This handy solution can save you time, money, and make sure you never run out of the things you need. In this complete article, we’ll walk you through everything you need to know about recurring purchases.
1. Which products are eligible for recurring purchases?
In our store, lots of products are available for subscription purchase, including some standard hair prostheses, hair glue, care products, and much more.
2. How do you buy a product by subscription?
The subscription process is simple:
Select the product you want to buy using the "Subscribe & Save" option on the product page.
Pick the delivery frequency that works for you, from 1 to 6 months.
Add the product to your cart and check out just like you would with a one-time purchase.
3. Manage your subscriptions
Once you're signed up for recurring purchases, you can manage your subscriptions in your customer account. Here’s what you can do:
Change delivery frequency: You can change how often you get your stuff whenever you want. If you want things more often or less often, just update that option in your account.
Pause or cancel: If you don’t want to get a product in your next delivery, you can pause the subscription just for that one. You can also cancel your subscription entirely if you don’t need it anymore.
Place an instant order: If you need to renew your order right away without waiting for the automatic renewal, you can do it in your subscription by clicking on “Place a new order”.
Update your payment method: You can change your card in your account to avoid any payment issues. Just click on “Change payment method”. We’ll send you a secure link by email to update your payment info.
Change shipping address: You can update your shipping details whenever you need. The delivery price won’t change with your new info. Our team might reach out if you’re shipping to a different country.
4. Benefits of recurring purchases
Time saver: No need to place an order every time you need your essentials. They'll just show up at your door automatically, based on your schedule.
Save money: Recurring purchases can offer special discounts compared to one-off buys. You not only save on products, but you can also save on shipping depending on the deals available when you subscribe.
Always available: You’ll never run out of essentials, even if demand is high. Your products are set aside for you. If a product is out of stock when your new subscription period starts, your recurring order is put on hold automatically.
No strings attached: Subscribing doesn't lock you in! You can cancel your subscription anytime in your account, under the "Subscriptions" tab.
5. Billing and payment
You'll be billed automatically for every subscription delivery. Make sure your payment method is up to date in your account to avoid any interruptions in your deliveries. If a payment is declined, our system will automatically try again up to three times, and if it still fails, your subscription will be automatically canceled.
6. Frequently Asked Questions
Can I change my current order? Yes, you can make changes to your current order, like changing the delivery frequency or the product, in your account or update the quantity per order.
Can I use discount codes on recurring purchases? Yes, most discount codes can be used for recurring purchases, but they're only valid on your first order and not for future payments.
Can I return subscription products? Yes, our return policy also applies to subscription products. You can find out more in the "Returns" section of our shop.
Why do I see multiple shipping charges in my cart? If you buy several subscription products with different frequencies, or add a one-off product along with a subscription, our system calculates shipping fees accordingly.
By choosing recurring purchases, you can make shopping easier by getting the products you need regularly without the hassle. Enjoy these perks and the convenience they offer. If you have more questions about recurring purchases, just reach out to our customer support—they’ll be happy to help!
