When you place an order in the online store, our shipping team gets your info to process your order. A shipping label is then created automatically based on the details you provided when checking out.
As soon as your label is generated, you get an email to let you know your package is being prepared:
So you can check your package using the button in the email. You’ll then get another email notification when your package is shipped. After that, you can check the detailed tracking on your personal page:
If there’s a delivery delay from the carrier, you’ll also get an email with the info.
Through this page you can get details about your custom-made order. The different stages are listed according to how your order is coming along. If there’s a delay, our tech team will add some comments to keep you updated.
