Delivery address
You can correct or update your postal address (street, number, postcode, city), as long as you stay in the same country. Changing the destination country is not possible.
Phone number
Edit your contact number, which is especially useful for parcel delivery by the carrier.
Billing details
Update your billing information within the same country. As with delivery, changing the country is not supported.
Pay for your order
If your order is waiting for payment, you can pay it directly from your customer area, on the page of the order concerned.
Cancel your order
You can cancel your entire order within 60 minutes. After this time, please contact our support.
Contact our support
At any time, you can send us a message directly from your order page. This lets us handle your request in connection with the right order.
Log in to your BYSIX account.
Go to the My orders section.
Open the relevant order and click on Edit order.
Make your changes and confirm. An update email will be sent to you.