Modify your order

As of March 29, 2026, you can modify your order online without contacting customer support. This time period begins when your order is confirmed. After 60 minutes, no modifications will be possible from your customer account.

What you can modify

• 📍 Delivery address
  You can correct or update your postal address (street, number, postal code, city), as long as you stay in the same country. Changing the destination country is not possible.

• 📞 Phone number
  Update your contact number, which is especially useful for package delivery by the carrier.

• 🗒 Billing information
  Update your billing information in the same country. As with delivery, changing countries is not supported.

Item modifications not available. The composition of your order (product references, quantities, colors) cannot be modified after confirmation. If you made an error on a product, fill out the withdrawal form.

Other actions available from your order

• 💳 Pay for your order
  If your order is awaiting payment, you can settle it directly from your customer account, on the page of the order in question.

• 💬 Contact our support
  At any time, you can send us a message directly from your order page. This allows us to handle your request in connection with the correct order.

How to access order editing

1. Log in to your BYSIX account.

2. Go to the My orders section.

3. Open the order in question and click on Edit order.

4. Make your changes and confirm. An update email will be sent to you.

The time window remains active for 60 minutes. After this period, you will no longer be able to perform independent actions on your order. However, you can contact support if needed.