Modify your order

Since March 29, 2026, you can edit your order online without going through customer support. This time period starts when your order is confirmed. After 60 minutes, no changes will be possible from your customer account.

What you can change

• Delivery address
  You can correct or update your postal address (street, number, postcode, city), as long as you stay in the same country. Changing the destination country is not possible.

• Phone number
  Edit your contact number, which is especially useful for parcel delivery by the carrier.

• Billing details
  Update your billing information within the same country. As with delivery, changing the country is not supported.

Editing items is not available. The contents of your order (references, quantities, colors) can’t be changed after confirmation. If you made a mistake on a product, contact our support team.

Other actions available from your order

• Pay for your order
  If your order is waiting for payment, you can pay it directly from your customer area, on the page of the order concerned.

• Cancel your order
  You can cancel your entire order within 60 minutes. After this time, please contact our support.

• Contact our support
  At any time, you can send us a message directly from your order page. This lets us handle your request in connection with the right order.

How to access order editing

1. Log in to your BYSIX account.

2. Go to the My orders section.

3. Open the relevant order and click on Edit order.

4. Make your changes and confirm. An update email will be sent to you.

The time window stays active for 60 minutes. After this period, you’ll no longer be able to take actions on your own for your order. You’ll still be able to contact support if needed.