---
title: "Introduction"
description: "Welcome to the BYSIX Help Center"
url: https://help.bysixstore.com/en/articles/117-introduction
updated: 2026-11-01
language: en
alternates: [fr]
---

# Introduction

Welcome to the BYSIX Help Center

![French BYSIX help center landing page with Guides, FAQ, Assistance, and Communauté options beside a portrait. Visible: BYSIX, HELP CENTER, Find answers to all your questions quickly., Guides, FAQ.](https://staticfiles.gleap.io/ghelparticle/pBWIBxKoemaowhBSS9MHtwaq2G05qb4DEGa1fE3e3P4SDo46PJ4P47O9wgie3ENxMYBNoxMWQoq.png)

Here you’ll find all the helpful answers you need to choose, apply, and care for your BYSIX hair system, track your orders, and make the most of our products. Our team continuously updates this help center based on your most frequently asked questions.

[Visit the forum](https://www.bysix.eu/pages/communaute)

Discover tips from other users and find inspiration.

[Contact BYSIX](https://www.bysix.eu/pages/assistance)

Our team will get back to you as quickly as possible, Monday to Friday.

[Partner salons](https://www.bysix.eu/pages/les-salons)

Find a BYSIX expert near you and book an appointment.

### Browse by section

Articles are grouped by topic so you can get straight to what you need. Click a section to explore its content.

### Search for an article

Already know what you’re looking for? Use the search bar at the top of the page and type in a few keywords (for example, “lifting,” “custom order turnaround time,” or “washing”). Matching articles will appear instantly.

### Ask our AI assistant

Can't find the answer? Our AI assistant is available 24/7. Ask it your question in natural language. It draws on all our articles to answer you in seconds and point you to the right resource.

### Talk to a team member

If your request is about a specific order, a complaint, or a particular situation, the AI assistant will put you in touch with a BYSIX advisor. Remember to include your order number so we can get back to you faster.

### Join the BYSIX community

Want to chat with other wig wearers? Head over to **BYSIX Community**, our peer-support forum. You can ask questions, share your tips on application, care, and styling, and benefit from other members' experience.

[Visit the forum](https://www.bysix.eu/pages/communaute)

> **Note:** Good to know: the forum is a space for users to connect. For any questions about an order, a defective product, or a refund, contact our customer service team directly so your request can be handled quickly and confidentially.